Telehealth/m-Health
Elizabeth Kroll, M.A.
Graduate Student
Hofstra University
Hempstead, New York
Mitchell L. Schare, ABPP, Ph.D.
Professor
Hofstra University
Hempstead, New York
Elizabeth Finer, M.A.
Student
Hofstra University
New York, New York
Face-to-face (f2f) therapy in the time of the COVID-19 pandemic posed a challenge to therapists as the need for social distancing arose. Psychotherapy practitioners were forced to shift to a teletherapy model. Therapeutic alliance is known to be a crucial aspect of therapeutic change and positive therapy outcomes. Teletherapy has been proposed to be an efficient and cost-effective way to treat a range of mental health disorders. The ease of video and audio quality, lip-voice synchronization, and the presence of distractions are key features for maintaining the teletherapeutic alliance. This study explored whether therapist’s ratings of the teletherapeutic alliance, measured with Working Alliance Inventory-S (WAI-S), can be the same as f2f therapy. Additionally, the study investigated what influencing factors may inhibit the formation of a strong teletherapeutic alliance. Licensed psychologists were recruited through social media and email listservs. Participants completed a survey containing the WAI-S for both a teletherapy patient and a f2f patient. The survey additionally asked therapists about their assessment of using technology for therapy through a serious of technology related questions. A scale called technology ease (TE) was created. The therapeutic alliance of teletherapy was found to be statistically equal to f2f therapy on therapist’s account (t(48)= -1.36, p=.180). Lower alliance ratings for teletherapy were due to the therapist’s technology ease (TE). Comparable alliances for f2f and teletherapy can be established, thus offering potential long-term benefits to the use of teletherapy such as increased access to psychological services; scheduling ease for those homebound due to work or other physical limitations, lack of transportation, and availability of services where they reside.